Shipping and Returns Policy

Shipping Policy

At Sticky Honey & Co., all our products are lovingly handcrafted with care and precision. Once your order is placed, our team works diligently to prepare your items for shipping. Orders are shipped within 2-3 working days. As soon as your order is shipped, you will receive a tracking number, allowing you to monitor its progress. For any questions or clarifications about your shipment, feel free to reach out to us from our Contact Page. We're here to help!

Order Cancellations

We understand that plans can change. Here’s how our cancellation policy works: Orders can be cancelled without any charges before they are shipped. Simply contact us, and we will process your cancellation promptly. Once your order has been shipped, cancellations will incur a fee of Rs. 99 to cover restocking and processing costs. To request a cancellation, please reach out to us using Contact Page with your order details.

Return Policy

Your satisfaction is our priority, and we want to ensure a smooth experience if any issues arise with your order. Returns will be accepted if the wrong product is delivered or if the product is broken or damaged upon delivery. However, we cannot accept returns for empty boxes, as all packages are carefully weighed and documented before shipping to ensure accuracy. If you believe your order qualifies for a return, please contact us through email or whatsapp within 7 days of receiving your order. Provide photos of the product and packaging for verification, and our team will guide you through the return process.

Thank you for choosing Sticky Honey & Co. for your candle needs! We’re committed to providing exceptional products and customer service. If you have any questions, don’t hesitate to contact us using Contact Page.